Breaking the Ice with Visiting Clients

by Call Center Gal on October 9, 2010

Do you know who to ask or where to go should your visiting client asks for some gurkha cigars?

Well, that may be one of the casual questions your client may ask especially if he does smoke that type of cigar. Of course, he won’t open that question during team and account meetings. He might just have the guts to ask about it during breaks.

Maybe questions like those are also his way of breaking the ice and to let you feel more comfortable in your conversation. Just be mindful of keeping the boundary and not offer too much information, because remember, he is still your client.

Call Center Clients Coming for a Business Visit

by Call Center Gal on August 31, 2010

How do you deal with clients that go to your call center for a business visit?

I know that it can really be very stressful in the beginning especially if this is the first time that they will go to your call center. You have to be prepared well enough, especially the people from operations and management to present the necessary data, reports, even present the latest account and team stats as (needed and) planned.

As for the travel this is usually tied up with the call center’s administration arrangement, as well as attend to his or her immediate needs from basic accommodations and necessities, even their Acid cigars for those who smoke and some recreational facilities that they might want to try while they are here.

Speaking of interacting with clients, how was your recent interaction with your account client the last time they were here?