Hardware Account in Call Centers

by Call Center Gal on October 9, 2010

It is very interesting to know that we call center jobs would cater to a lot of business segments.

There are some accounts that cater to clothing, fashion and funky accessories. There are also some that covers technical stuff for information, order and repair. Would you believe that even purchasing door knobs can be an account in a call center?

If you will take calls for this client, then you have to be familiar on the different types of door knobs based on the need of the customer and the look and feel that they want for a unit. Quite interesting isn’t it?

Health Card in Call Centers

by Call Center Gal on October 10, 2010

Do you know if your call center gives you a health card as part of your benefit package?

In my opinion, that should be one of your concerns to consider as soon as you decided to apply for a call center job. Health concerns in a call center environment is no secret. Working for eight hours (or more) taking calls can easily drain your energy, especially that you have to take care of a lot of metrics while doing that.

Also, you are doing multitasking jobs while being timed for each interaction. Add the odd shift that you need to attend to as that adds stress up to a certain level. These things might not be a big deal for now, but this is something that we should all consider if we are working for a very dynamic work environment like that of call centers.

Of Call Centers and Credit Reports

by Call Center Gal on September 17, 2010

When people get in touch with call centers to check on their credit reports, they know that they have to spend for it, as this is a vital information needed in a lot of things related to their finances.

Also, all these information should be held in strictest confidence because all these figures are really of personal nature. It is like they are entrusting their secrets to you with regard to their personal finance, so respect those facts and figures to uphold the integrity of the call centers that you are working for.

         

Unusual Shift in Call Centers Causes Acne to Appear

by Call Center Gal on September 19, 2010

Most of the young call center agents have difficulty maintaining a flawless skin, especially in the face because of the sometimes unusual shift schedule. This forces a lot of them to take some time off even if they are not supposed to do so to have an immediate check up with their dermatologists or just plainly take some more time to rest.

If they have known that they can just click here to find some more resources on how to deal with acne as one of the most challenging concerns in their skin, then that would be nice.

Call Centers in the Philippines Now Come Home

by Call Center Gal on August 30, 2010

Is there truth to the fact that call centers now come home? If you are working for call centers in the Philippines, do you think this issue should affect you and your job security in anyway?

If you have been following this call center blog, you will read a lot of updates from me regarding the call center companies that closed down, like the Hilton Reservations Call Center, Sitel Birmingham Call Center, Sallie Mae Call Center, Convergys Call Center in Albuquerque, Centerpoint and Wells Fargo Call Center to name a  few, but those call centers are mostly located in the United States.

But if you observed the latest hiring scene in the Philippine Call Centers, you may find it truly amazing that a lot of US and UK based call centers still prefer to invest in the Philippines and grow their call center operations here. So if there are jobs leaving the Philippines and going back to the U.S or U.K., I can safely say that there’s still a balanced picture of getting and missing call center jobs everywhere nowadays.

         

Drug Test in Call Centers

by Call Center Gal on August 13, 2010

Some call center companies require that applicants pass drug testing as part of their hiring process. Most of the time, they ask the call center applicants to go out with a referral slip to go to their accredited hospital or clinic for such test.

But now, these call center companies can speed up the process by the help of companies who offer drug testing kits to speed up the process. Just like a UK based drug testing company Clmedical, BPO companies can finally know the results in less time by using their drug testing kits to finally aid the progress of the applicant’s hiring process in the company, whether he is a GO or a NO.

On their website, and you will be exposed to a lot of information regarding different types of illegal substances that you should not take of course, and these information also include the different types of drug testing with descriptions on each and instructions on how to use those. Also, they have a portion on the site that provides up to date information about everything that relates to drugs and the newest drug testing sessions available in the market.

I find this important as a lot of interested clients will greatly benefit from it and can pass the useful information that they have on their site. So if you have some time later, take a chance to look it up on the net to check the latest information about drug testing and Clmedical’s drug testing kits.