When people get in touch with call centers to check on their credit reports, they know that they have to spend for it, as this is a vital information needed in a lot of things related to their finances.
Also, all these information should be held in strictest confidence because all these figures are really of personal nature. It is like they are entrusting their secrets to you with regard to their personal finance, so respect those facts and figures to uphold the integrity of the call centers that you are working for.
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