When you work as a call center agent, you are given some rules to follow especially when it comes to observing the time for short breaks as well as your lunch break. But what happens when you have to really use the restroom during your working hours? Why can this be a reason for a possible law suit?
Those questions come to mind as I read the call center news lately about a Brazilian call center agent who just recently won a lawsuit against her employer over restroom concerns.
A labor court says in a statement that it ordered the employer to pay $2,200 to the 36-year-old woman, who said supervisors often blocked her from using the restroom and never allowed her to use it for more than five minutes at a time.
The unidentified woman said she also had to report how much time she spent in the bathroom and to ask for permission in front of other employees.
In my previous years of experience as an agent, we just need to ask permission to our Team Leader, floor walker or Workforce personnel for that purpose. Is that the same thing on your end? What are the policies that you need to follow when you need to use the restroom while you are taking calls?
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