NBI Charged 11 Call Center Employees for Selling Viagra Online

by Call Center Gal on October 2, 2010

Do you really know if your call center job is operating within the bounds of law? This sounds really weird since you may have done your assignment before showing up for a call center job interview right?

Thinking of Call Center Year End Parties

by Call Center Gal on October 3, 2010

It is the time of the year again. If you are working in a call center you would have experienced how hard it is to work everyday, much as how they also party hard. I can say that year end parties are really meant to be the biggest gathering of the call center employees, don’t you agree?

Hardware Account in Call Centers

by Call Center Gal on October 9, 2010

It is very interesting to know that we call center jobs would cater to a lot of business segments.

There are some accounts that cater to clothing, fashion and funky accessories. There are also some that covers technical stuff for information, order and repair. Would you believe that even purchasing door knobs can be an account in a call center?

If you will take calls for this client, then you have to be familiar on the different types of door knobs based on the need of the customer and the look and feel that they want for a unit. Quite interesting isn’t it?

Call Center Jobs at 16th Jobs Fair at the Mega

by Call Center Gal on October 9, 2010

Just want to inform you guys that you can check out the call center jobs that are posted at the 16th Jobs Fair at the Mega. Of course there are just other jobs posted aside from the BPO ones. But just in case you know someone who is interested to be part of the call center industry then feel free to pass the word around.

Don’t forget to check 0ut my tips on how to ace call center job interviews and let me know if that does help you in a way. Aside from placing a comment feel free to pass this link to the article as well, and I would really appreciate it.

Breaking the Ice with Visiting Clients

by Call Center Gal on October 9, 2010

Do you know who to ask or where to go should your visiting client asks for some gurkha cigars?

Well, that may be one of the casual questions your client may ask especially if he does smoke that type of cigar. Of course, he won’t open that question during team and account meetings. He might just have the guts to ask about it during breaks.

Maybe questions like those are also his way of breaking the ice and to let you feel more comfortable in your conversation. Just be mindful of keeping the boundary and not offer too much information, because remember, he is still your client.

Health Card in Call Centers

by Call Center Gal on October 10, 2010

Do you know if your call center gives you a health card as part of your benefit package?

In my opinion, that should be one of your concerns to consider as soon as you decided to apply for a call center job. Health concerns in a call center environment is no secret. Working for eight hours (or more) taking calls can easily drain your energy, especially that you have to take care of a lot of metrics while doing that.

Also, you are doing multitasking jobs while being timed for each interaction. Add the odd shift that you need to attend to as that adds stress up to a certain level. These things might not be a big deal for now, but this is something that we should all consider if we are working for a very dynamic work environment like that of call centers.

Leaving Your Electronic Gadgets On Lockers

by Call Center Gal on October 10, 2010

Unlike other offices, call centers have this kind of certain security measures that is quite unique if you will compare it with other businesses. You are only allowed to use your mobile phones and other electronic gadgets in certain areas in the office. You can place your gadgets on lockers and cabinet locks on some call center offices for safety. Also, some call centers have some public stations designated to drop off and pick up their gadgets before and after shift.

This is something that everyone should follow, in my opinion. Businesses like call centers have to be careful about their client’s data to establish trust and confidence. This is the same as how you would want to protect your job in the company. So the next time that you’ll be asked to leave your stuff, always make it a point to comply. As the saying goes, it is better to be safe than sorry.

UK Call Center: Woman Waited 12 Hours on Hold

by Call Center Gal on September 17, 2010

It is one of the responsibilities of a call centre agent to make sure that a call will be answered in the first few (1-3) rings, listen to the concern at hand and attend to the proper resolution of the concern.

But what happens when you let your customer wait for too long? Shouldn’t you be held responsible for that? Customers aren’t supposed to wait too long even if they have complex issues over the phone, don’t you agree?

That is why my heart goes to this woman who waited for 12 hours on hold according to this article:

A young mother had already been cut off 20 times while trying to reach a customer service call center.

She had first managed to reach someone at 11 p.m. and agreed to be put on hold while she waited for a technical support manager. She had reached a UK call center after waiting for the one in India, but was again put on hold.

A Virgin Media spokesman said her account would be credited 30 British pounds (about $46) as the company investigates what happened.

Okay, that might be a slice of the bigger picture, but in principle, that shouldn’t happen because customer also has their own life after these calls. Call centers are implementing this as a strict policy, to respect customers time and vice versa. Hence, this shouldn’t happen again, because no amount of credits, courtesy rates and money would amount to the lost time, especially if this is the only thing that these customer have.

         

Of Call Centers and Credit Reports

by Call Center Gal on September 17, 2010

When people get in touch with call centers to check on their credit reports, they know that they have to spend for it, as this is a vital information needed in a lot of things related to their finances.

Also, all these information should be held in strictest confidence because all these figures are really of personal nature. It is like they are entrusting their secrets to you with regard to their personal finance, so respect those facts and figures to uphold the integrity of the call centers that you are working for.

         

Bringing Cars to Call Center Offices

by Call Center Gal on September 17, 2010

Who brings their cars to work? I bet you will agree with me that bringing your cars when you work in the call center brings a lot of convenience especially when you have a reliable car insurance company that is ready to listen to all your inquiries and clarifications. Just like a friend who is always there for you.

I would love to say that I have worked with a lot of great men and women that is working in this segment because I have worked in an automotive industry before I became a call center agent.These guys really knows how to provide quality customer service, especially for those first time car owners who need more information about their accounts and how to be a better car owner one day at a time.

         

Call Center Agents Silent Thoughts on Sitting Everyday

by Call Center Gal on September 19, 2010

If there are people who are open to really lose some weight today, I believe that call center agents are included on the list.

Why did I say it? Well, sitting in their chair, facing the computers and talking to their customers all day will definitely make them need more physical activity as well as take some best weight loss pills.

This is to make sure that they will stay more active and healthy everyday, ready to help customers and be at the forefront of quality customer service that everyone deserves as soon as they dial the specific service hotline for help.

         

Five Clues To Check That Call Center Agents Helped Happy Customers

by Call Center Gal on September 19, 2010

Note: This is a sticky post. Please take time to also read my other regular posts after this one.

If you have been taking calls as a call center agent, you must know that customer satisfaction is key to your success as a front runner of the account that you are representing. You even take a lot of customer service training interventions to make sure that you are going to do the right thing.

Melting the Excess Pounds Away After Work in the Call Center

by Call Center Gal on September 19, 2010

What can be some of the activities to do to achieve a healthier body while working in a call center? We can name a few, like going out after the shift to play badminton and basketball.

That can work out if you are not sleepy yet. You can also take some conjugated linoleic acid cla and swim the hours away, especially if you live in houses or condominium setup where access to swimming pool is available.

Also, you don’t need to go out anymore if your call center has a gym setup for use of staff and employees on board. This way, you can save up on other expenses while letting the fat melt away and go to your next shift in an alert and healthier state.

         

Maintenance of My Call Center Blog

by Call Center Gal on September 19, 2010

In the next few days, I will have to set up some time to do some maintenance checks of my call center blog. This would mean that we are going to get rid of some spam comments, answer some of the legitimate messages and feedback on my blog, among others.

Unusual Shift in Call Centers Causes Acne to Appear

by Call Center Gal on September 19, 2010

Most of the young call center agents have difficulty maintaining a flawless skin, especially in the face because of the sometimes unusual shift schedule. This forces a lot of them to take some time off even if they are not supposed to do so to have an immediate check up with their dermatologists or just plainly take some more time to rest.

If they have known that they can just click here to find some more resources on how to deal with acne as one of the most challenging concerns in their skin, then that would be nice.

How to Pass a Tech Job Application

by Call Center Gal on September 12, 2010

Do you know someone who is more inclined to do some tech jobs in the office? Then that person should apply for targeted tech jobs whether or not in a call center environment. You can maximize your knowledge and expertise if you keep on doing these tech related jobs that are aligned with the course that you completed in college.

But also keep in mind that there are call center jobs as well that deal with technical stuff. Just a tip from me. Aside from knowing the top call center job interview questions to get a hint on the common interview questions to answer, make sure to be prepared in doing some technical demonstrations if asked. Also, arm yourself with a resume that highlights your technical experience and qualifications. You’ll surely hit that tech job in no time.

Long Weekend on Friday

by Call Center Gal on September 5, 2010

Longing for another ‘long weekend’?

Well, the wait is over because after we remembered our heroes last August 30, we are now joining our Muslim brothers and sisters in spirit as the end of Ramadan will be on Friday.

Do you already have plans on where to go after pressing the log out button on your AVAYA phone?

Grand Vacation Idea for Performing Call Center Agents

by Call Center Gal on September 5, 2010

If you are up to have a grand reward system for your team in the call center, you would want to give Branson vacation packages as the grand prize. This goes especially for the call center agents in the United States.

And why not? Aside from the fact that you will let them have a great time away from their daily call center work, you are also going to let them enjoy a lot of different interesting attractions around.

I specifically like the idea that you can customize your own vacation package and that really is something that other companies who are also into this thing doesn’t have. The flexibility of the itinerary will surely cater to whoever will be going there.

It seems that they cater to those who love to appreciate works of art in their museums. They also have fun park rides and thrills, that will hit the rush needed by some adventurous people. They even have cave and caverns and the standard movie family entertainment to match the different relaxation needs of these visitors. I would definitely want one for me should I be the top performer. How about you?

         

Convergys Contest About to End in September 11

by Call Center Gal on September 5, 2010

Five more days to go before this Nuffnang contest ends. If you have the time, please spread the word around to your friends or relatives who are interested in working for one of the biggest call centers in the world, Convergys.

Just make sure to follow the instructions by clicking this call center application link and prepare to ace your call center interview questions as well as some sample call center behavioral questions to have an idea on how to answer these questions during your interview.

         

Medical Card and Medicare Plan

by Call Center Gal on September 5, 2010

You are working so hard and smart talking to customers all day, helping them with their concerns. But what happens when you are the one who definitely needs help? Who will you turn too?

Then this is the time for you to check if you have a health card issued by the company as there is a Medicare plan that people can lean on to as the leading provider of healthcare related services to people with disabilities. So if I were you, check out all the details related to your medical card so that you would know what to do in case you need to take advantage of their services.