Monday, October 11, 2010

Breaking the Ice with Visiting Clients

by Call Center Gal on October 9, 2010

Do you know who to ask or where to go should your visiting client asks for some gurkha cigars?

Well, that may be one of the casual questions your client may ask especially if he does smoke that type of cigar. Of course, he won’t open that question during team and account meetings. He might just have the guts to ask about it during breaks.

Maybe questions like those are also his way of breaking the ice and to let you feel more comfortable in your conversation. Just be mindful of keeping the boundary and not offer too much information, because remember, he is still your client.

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