Do you know if your call center gives you a health card as part of your benefit package?
In my opinion, that should be one of your concerns to consider as soon as you decided to apply for a call center job. Health concerns in a call center environment is no secret. Working for eight hours (or more) taking calls can easily drain your energy, especially that you have to take care of a lot of metrics while doing that.
Also, you are doing multitasking jobs while being timed for each interaction. Add the odd shift that you need to attend to as that adds stress up to a certain level. These things might not be a big deal for now, but this is something that we should all consider if we are working for a very dynamic work environment like that of call centers.
1 comment:
Yes, a medical insurance is a must, not only for BPO's but also for every employee. You should invest on your people because they are the key to your company's success.
[Sonia Roody]
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