How do you deal with clients that go to your call center for a business visit?
I know that it can really be very stressful in the beginning especially if this is the first time that they will go to your call center. You have to be prepared well enough, especially the people from operations and management to present the necessary data, reports, even present the latest account and team stats as (needed and) planned.
As for the travel this is usually tied up with the call center’s administration arrangement, as well as attend to his or her immediate needs from basic accommodations and necessities, even their Acid cigars for those who smoke and some recreational facilities that they might want to try while they are here.
Speaking of interacting with clients, how was your recent interaction with your account client the last time they were here?
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