Is there truth to the fact that call centers now come home? If you are working for call centers in the Philippines, do you think this issue should affect you and your job security in anyway?
If you have been following this call center blog, you will read a lot of updates from me regarding the call center companies that closed down, like the Hilton Reservations Call Center, Sitel Birmingham Call Center, Sallie Mae Call Center, Convergys Call Center in Albuquerque, Centerpoint and Wells Fargo Call Center to name a few, but those call centers are mostly located in the United States.
But if you observed the latest hiring scene in the Philippine Call Centers, you may find it truly amazing that a lot of US and UK based call centers still prefer to invest in the Philippines and grow their call center operations here. So if there are jobs leaving the Philippines and going back to the U.S or U.K., I can safely say that there’s still a balanced picture of getting and missing call center jobs everywhere nowadays.
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